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Klaus Audio accepts online Credit Card or Electronic Check payments through PayPal, or check/money order as acceptable methods of payment. Payment must be received and must clear prior processing of your order.

All orders are shipped via ground shipping. If an order has standard items and custom items (such as an amplifier and a custom subwoofer box), the standard items will be shipped first, then the enclosure will ship when it has been completed. Custom enclosures may take up to 10-15 business days to complete and ship. Occasionally, circumstances arise that may delay shipment of your order. If this occurs, you will be notified of the delay via email. If available, a tracking number will be provided once the order has shipped.

Because each enclosure is hand-built, please allow 10 to 15 business days for us to complete construction and carpeting of the enclosure. Orders may not be changed or refunded once construction has started. We can only accept returns for exchange of exact same type of enclosure, and only if the original enclosure was found to be defective by fault of Klaus Audio.

We can only accept returns (within 30 days of shipment) for exchange of exact same type of enclosure, and only if the original enclosure was found to be defective by fault of Klaus Audio. You must first obtain an approval from us if you wish to exchange an enclosure. You can request an approval by using the Contact Us form.